Terms of Service

Please read these Terms of Service carefully before using the website located at newpizza-luce.click (the "Website") operated by Pizza Luce ("Company," "we," "us," or "our"). These Terms of Service constitute a legally binding agreement between you and Pizza Luce governing your access to and use of our Website and services.

1. Acceptance of Terms

By accessing, browsing, or using the Website at newpizza-luce.click, placing an order, creating an account, or otherwise engaging with any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms of Service in their entirety, you must immediately discontinue your use of this Website and all associated services.

These Terms of Service apply to all visitors, users, customers, and others who access or use the Website. By using the Website, you represent and warrant that you are at least 18 years of age, or if you are between the ages of 13 and 17, that you have obtained the consent of a parent or legal guardian to enter into this agreement. Individuals under the age of 13 are not permitted to use this Website.

Your continued use of the Website following the posting of any modifications to these Terms of Service constitutes your acceptance of those modifications. It is your responsibility to review these Terms of Service periodically to stay informed of any updates.

2. Description of Services

Pizza Luce operates as a food service business providing customers with the ability to browse our menu, place online food orders, schedule deliveries or pick-ups, make payments, and engage with our brand through our digital platforms. Our services include but are not limited to:

• Online Ordering: Customers may order pizzas, appetizers, salads, desserts, beverages, and other food items through the Website.
• Delivery Services: We offer delivery to eligible addresses within our service area, subject to availability and geographic limitations.
• Carryout / Pick-Up Services: Customers may place orders online for in-store or curbside pick-up.
• Account Creation and Management: Users may create personal accounts to save preferences, track orders, and manage payment information.
• Promotions and Loyalty Programs: From time to time, we may offer promotional deals, discount codes, loyalty reward programs, and special offers through the Website.
• Catering and Group Orders: We may provide catering services for events and large group orders subject to separate terms and availability.
• Customer Support: Our team is available to assist with inquiries, complaints, order issues, and general customer service via email at [email protected].

Pizza Luce reserves the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice, and we shall not be liable to you or any third party for any such modification, suspension, or discontinuance. We also reserve the right to impose limits on certain features or restrict access to parts or all of the Website at our sole discretion.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a user of the Website, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order.
• Maintain the security and confidentiality of your account credentials and notify us immediately of any unauthorized use of your account.
• Use the Website only for lawful purposes and in accordance with these Terms of Service.
• Comply with all applicable federal, state, and local laws, regulations, and ordinances in connection with your use of the Website and our services.
• Promptly update your account information to ensure it remains accurate and complete.
• Accept responsibility for all activities that occur under your account, whether or not you authorized them.
• Be present or designate an authorized recipient to receive delivery orders placed through the Website.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities:

• Using the Website for any fraudulent, deceptive, or unlawful purpose, including placing false or fictitious orders.
• Impersonating any person or entity, including Pizza Luce employees, representatives, or other users.
• Attempting to gain unauthorized access to any portion of the Website, our servers, databases, or connected systems.
• Transmitting any viruses, malware, ransomware, spyware, or any other malicious code through the Website.
• Using automated bots, scrapers, crawlers, or other automated tools to access, collect, or scrape data from the Website without our prior written consent.
• Interfering with or disrupting the integrity, performance, or security of the Website or servers hosting the Website.
• Posting, transmitting, or otherwise making available any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable.
• Attempting to reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Website.
• Using the Website in any manner that could damage, disable, overburden, or impair the Website's functionality.
• Collecting or harvesting personal information from other users of the Website without their express consent.
• Engaging in any activity that violates the rights of any third party, including intellectual property rights, privacy rights, or contractual rights.
• Reselling, reproducing, or commercially exploiting any portion of the Website or its content without our express written permission.
• Using discount codes, coupons, or promotional offers in a fraudulent, abusive, or unauthorized manner.
• Violating any applicable laws under the Federal Trade Commission Act (FTC Act), including engaging in unfair or deceptive trade practices.

Violation of any of the above prohibited activities may result in immediate termination of your account, cancellation of any pending orders, and referral to appropriate law enforcement authorities.

4. Account Registration and Security

To access certain features of the Website, including placing orders and saving preferences, you may be required to register for an account. When you create an account, you agree to provide truthful and accurate information. You are solely responsible for maintaining the confidentiality of your username and password.

Pizza Luce will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials. If you suspect unauthorized use of your account, you must immediately contact us at [email protected]. We reserve the right to refuse registration, cancel accounts, or remove content at our sole discretion.

5. Intellectual Property Rights

All content published and made available on the Website, including but not limited to text, graphics, logos, images, photographs, videos, audio clips, digital downloads, data compilations, menu designs, brand names, trade names, service marks, trademarks, and software, is the exclusive property of Pizza Luce or its content suppliers and is protected by United States intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.) and applicable trademark laws.

The compilation of all content on the Website is the exclusive property of Pizza Luce and protected by U.S. copyright laws. All software used on this Website is the property of Pizza Luce or its software suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Website solely for your personal, non-commercial use in connection with ordering food and utilizing our services. This license does not include:

• Any resale or commercial use of the Website or its contents.
• Any collection and use of any product listings, descriptions, or prices.
• Any derivative use of the Website or its contents.
• Any downloading or copying of account information for the benefit of another merchant.
• Any use of data mining, robots, or similar data gathering and extraction tools.

Any unauthorized use terminates the license granted by Pizza Luce. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify our intellectual property in any way without our prior written consent. Requests for permission to use our intellectual property should be directed to [email protected].

6. Ordering and Payment Terms

6.1 Order Placement

When you place an order through the Website, you are making an offer to purchase food products subject to these Terms of Service. All orders are subject to acceptance by Pizza Luce, and we reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, inaccuracies in product or pricing information, or suspected fraud.

By placing an order, you represent that all information provided, including your delivery address, payment information, and contact details, is accurate and complete. You agree that Pizza Luce is not responsible for delays, failed deliveries, or errors resulting from inaccurate information provided by you.

6.2 Pricing and Availability

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without prior notice. Menu item availability may vary based on location, time of day, and seasonal offerings. We reserve the right to correct any pricing errors on the Website, and in the event that an order is placed at an incorrect price, we will notify you and provide you the option to proceed at the corrected price or cancel your order.

6.3 Payment Processing

We accept major credit cards, debit cards, and other payment methods as indicated on the Website at the time of checkout. By providing payment information, you represent and warrant that:

• You are authorized to use the designated payment method.
• The payment information you provide is true, correct, and complete.
• Charges incurred will be honored by your payment provider.
• You will pay all charges at the posted prices, including applicable taxes and fees.

All payment transactions are processed through secure third-party payment processors. Pizza Luce does not store your full credit card information on its servers. We use industry-standard encryption and security measures to protect your payment data.

6.4 Taxes and Fees

All applicable sales taxes, delivery fees, and service fees will be calculated and displayed at checkout before you confirm your order. Tax rates are subject to change in accordance with applicable federal, state, and local tax laws.

6.5 Refunds and Cancellations

Once an order has been accepted and is being prepared, cancellations may not be possible. Refund requests must be submitted to us at [email protected] within a reasonable time of receiving your order. We will evaluate refund requests on a case-by-case basis and may issue full or partial refunds at our sole discretion, depending on the circumstances.

7. Delivery Terms

Delivery availability is subject to your geographic location and our current service area. Estimated delivery times provided at checkout are approximations only and are not guaranteed. Actual delivery times may vary due to weather conditions, traffic, order volume, and other factors beyond our control.

Pizza Luce shall not be liable for any delays in delivery caused by circumstances beyond our reasonable control. If a delivery cannot be completed due to an incorrect address, no one being present to receive the order, or other reasons attributable to the customer, Pizza Luce reserves the right to charge for the full cost of the order without issuing a refund.

8. Food Allergen Disclaimer

Our food products may contain or come into contact with common allergens, including but not limited to wheat, gluten, dairy, eggs, nuts, tree nuts, soy, fish, and shellfish. While we take reasonable precautions, we cannot guarantee that any menu item is completely free from allergens due to the nature of our kitchen operations and shared equipment.

It is your responsibility to inform us of any food allergies or dietary restrictions before placing your order. Pizza Luce shall not be liable for any allergic reactions or adverse health effects resulting from consumption of our food products. Individuals with severe food allergies are advised to exercise caution and consult with our staff before ordering.

9. Disclaimers and "As-Is" Basis

THE WEBSITE AND ALL CONTENT, SERVICES, PRODUCTS, AND INFORMATION MADE AVAILABLE THROUGH THE WEBSITE ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. PIZZA LUCE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT ON THE WEBSITE.
• WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THE WEBSITE OR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS.

Pizza Luce makes no warranty that the Website will meet your requirements or that results obtained from using the Website will be accurate or reliable. Any material downloaded or otherwise obtained through the use of the Website is accessed at your own risk, and you will be solely responsible for any damage to your computer system, mobile device, or loss of data that results from such material.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PIZZA LUCE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES.
• PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE RESULTING FROM YOUR USE OF THE WEBSITE OR OUR SERVICES.
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA.
• STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE WEBSITE.
• ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE TRANSMITTED TO OR THROUGH THE WEBSITE BY ANY THIRD PARTY.
• ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE WEBSITE.

IN NO EVENT SHALL PIZZA LUCE'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OF SERVICE OR YOUR USE OF THE WEBSITE EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO PIZZA LUCE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

THE LIMITATIONS OF LIABILITY SET FORTH HEREIN ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN PIZZA LUCE AND YOU. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

11. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce and its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, licensors, service providers, and successors and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service.
• Your use or misuse of the Website or our services.
• Your violation of any applicable federal, state, or local laws or regulations.
• Your violation of any rights of a third party, including intellectual property rights, privacy rights, or contractual rights.
• Any content you submit, post, transmit, or make available through the Website.
• Your negligent or intentional misconduct.
• Any inaccurate information you provide to us in connection with your use of the Website.

Pizza Luce reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with Pizza Luce in asserting any available defenses.

12. Third-Party Links and Services

The Website may contain links to third-party websites, applications, or services that are not owned or controlled by Pizza Luce. These links are provided for your convenience only and do not imply endorsement, sponsorship, or affiliation with those third parties. Pizza Luce has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We encourage you to review the terms of service and privacy policies of any third-party websites you visit. Your interactions with third-party websites are governed solely by their respective terms and policies, and Pizza Luce shall not be liable for any harm or damages arising from your use of third-party websites.

13. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the laws of the state in which Pizza Luce is registered and operates, without regard to any conflict of law principles that would require the application of the laws of any other jurisdiction.

You agree that any legal action or proceeding arising out of or related to these Terms of Service or your use of the Website shall be brought exclusively in the federal or state courts of competent jurisdiction in the United States. You hereby consent to and waive any objection to personal jurisdiction and venue in such courts.

Pizza Luce operates in compliance with all applicable United States federal laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act), 15 U.S.C. § 41 et seq., governing unfair or deceptive business practices.
• The Electronic Communications Privacy Act (ECPA).
• The Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq.
• The Computer Fraud and Abuse Act (CFAA), 18 U.S.C. § 1030.
• The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), to the extent applicable to our California customers.
• All applicable state consumer protection statutes and regulations.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first attempt to resolve any dispute, controversy, or claim arising out of or relating to these Terms of Service or the Website informally by contacting Pizza Luce at [email protected]. We will make good faith efforts to resolve any dispute informally within thirty (30) days of receiving your written notice.

14.2 Binding Arbitration

If the parties are unable to resolve a dispute through informal means within thirty (30) days, you and Pizza Luce agree that any dispute, controversy, or claim arising out of or relating to these Terms of Service, or the breach, termination, or invalidity thereof, shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, which are available at www.adr.org.

The arbitration shall be conducted in English, and the arbitration award shall be final and binding on both parties. Judgment on the arbitration award may be entered in any court of competent jurisdiction. The costs of arbitration shall be allocated in accordance with AAA rules.

14.3 Class Action Waiver

YOU AND PIZZA LUCE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both you and Pizza Luce agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

14.4 Exceptions to Arbitration

Notwithstanding the above, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information. This exception shall not waive any rights to arbitration of all other disputes.

15. Term and Termination

These Terms of Service are effective as of the date you first access or use the Website and will remain in full force and effect for as long as you continue to access or use the Website, unless earlier terminated in accordance with these Terms of Service.

Pizza Luce reserves the right, in its sole discretion, to:

• Terminate or suspend your access to the Website or your account at any time, with or without cause, and with or without notice.
• Delete your account and any associated data in accordance with our Privacy Policy.
• Cancel any pending or in-progress orders associated with a terminated account.
• Pursue legal action for violations of these Terms of Service.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Upon termination, your right to use the Website immediately ceases.

All provisions of these Terms of Service that by their nature should survive termination shall survive termination, including without limitation, ownership provisions, warranty disclaimers, indemnification provisions, and limitations of liability.

16. Changes to Terms of Service

Pizza Luce reserves the right to modify, amend, update, or replace these Terms of Service at any time at its sole discretion. When we make material changes to these Terms of Service, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or by posting a prominent notice on the Website.

Your continued use of the Website after the effective date of any changes to these Terms of Service constitutes your acceptance of the revised terms. If you do not agree to the revised Terms of Service, you must immediately cease using the Website and, if applicable, close your account by contacting us at [email protected].

We encourage you to review these Terms of Service periodically to stay informed of your rights and obligations. The most current version of these Terms of Service will always be available on this page at newpizza-luce.click.

17. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, unenforceable, or contrary to applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, such provision shall be deemed severed from these Terms of Service.

The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of any other provision of these Terms of Service, and the remaining provisions shall continue in full force and effect. The parties agree that any invalid or unenforceable provision should be interpreted as closely as possible to the original intent of the parties.

18. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or guidelines published by Pizza Luce on the Website, constitute the entire agreement between you and Pizza Luce with respect to your use of the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Website.

No waiver by Pizza Luce of any term or condition set forth in these Terms of Service shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Pizza Luce to assert a right or provision under these Terms of Service shall not constitute a waiver of such right or provision.

19. Force Majeure

Pizza Luce shall not be liable for any failure or delay in performance of its obligations under these Terms of Service where such failure or delay results from any cause beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, war, terrorism, labor disputes, governmental actions, power outages, internet service disruptions, or other circumstances beyond our reasonable control.

20. Electronic Communications

By using the Website and providing your email address, you consent to receive electronic communications from Pizza Luce, including order confirmations, account notifications, promotional emails, and other communications. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

You may opt out of receiving promotional emails at any time by following the unsubscribe instructions included in such communications or by contacting us at [email protected]. Please note that opting out of promotional communications will not affect transactional or account-related communications.

21. Contact Information

If you have any questions, concerns, or comments about these Terms of Service or our services, please do not hesitate to contact us using the information below:

We will make every effort to respond to your inquiries within a reasonable timeframe during our normal business hours. For order-related issues or urgent matters, please contact us directly via email at [email protected].